Refunds and cancellation

Last updated: 1 November 2026

Free trial and Free plan

New shops get a 14-day Pro trial with no payment. When it ends, the shop moves to the Free plan automatically. Nothing is charged.

Cancelling a paid plan

You can stop your plan any time in the app (More → Plan and billing → Stop plan). It stays active until the end of the period you paid for, then moves to Free. Your data is kept.

Refunds

• If you were charged twice or charged after cancelling, we refund the extra amount in full.
• If you ask within 7 days of your first paid purchase and have not used paid features heavily, we refund in full.
• Otherwise, payments for the current period are not refunded.

Approved refunds go back to the original payment method within 5 to 7 working days. Plans bought through Google Play are refunded under Google Play's policy; request them in the Play Store.

Payments between shops and their customers

EaseOrderBiz does not handle money customers pay to shops. For refunds on goods, contact the shop directly.

How to ask

Write to support@example.com or WhatsApp +919000000000 with your registered mobile number.