Privacy policy

Last updated: 1 November 2026

This policy explains what EaseOrderBiz Technologies collects when you use EaseOrderBiz and how it is used.

What we collect

• Sellers: mobile number, name, email (optional), shop details (name, address, UPI ID, GSTIN, logo), products, customers, orders, payments, expenses and message history.
• Customers of shops: the name, phone number and address a shop saves, and orders and payments recorded by that shop.
• Customer app users: mobile number, name, saved addresses, shops followed and orders placed.
• Technical data: device type, push notification token, IP address and error logs.

How we use it

To run the service: log you in, store your records, prepare messages and bills, send notifications and reminders you schedule, process plan payments, prevent abuse and give support. We do not sell personal data or use shop customer lists for our own marketing.

Who we share it with

Only service providers needed to run EaseOrderBiz: cloud hosting, SMS/OTP providers (such as MSG91, 2Factor, Twilio), Google Firebase (login and notifications), payment processors (Razorpay, Cashfree, Google Play) and, if a shop turns it on, the WhatsApp Business Platform and an AI provider for captions and reading pasted chats. They may use the data only to provide their service to us.

Payment data

We never see or store card numbers or UPI PINs. Gateway keys that sellers connect are stored encrypted.

Retention and deletion

We keep data while your account is active. Delete your account from the app (Settings → Account → Delete account) and we delete your shops and their data within 30 days, except records we must keep by law (such as plan invoices).

Your rights

You can access, correct or delete your data, and withdraw consent, under the Digital Personal Data Protection Act, 2023. Write to our grievance officer: Full Name, support@example.com.

Security

Data travels over HTTPS, access is restricted by role, and secrets are encrypted. No system is perfectly secure; tell us at support@example.com if you find a problem.